Gulf Souq Trading (FZE)
Refund & Replacement Policy (For Customers)
Effective Date: 20-January-2024
Thank you for choosing Gulf Souq Trading (FZE). We strive to provide you with high-quality products/services and ensure your satisfaction. Please read the following Refund & Replacement Policy carefully to understand your rights and responsibilities.
Refund Policy:
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We offer a 07 days money-back guarantee on all our products/services. If you are not satisfied with your purchase, you may request a refund within this specified period.
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To initiate a refund, please contact our customer support team at customercare@gulfsouqtrading.com Provide your order details and reason for the refund request.
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Refunds will be processed within [number of days] days upon approval. The refund will be issued to the original payment method used during the purchase.
Replacement Policy:
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If you receive a defective or damaged product, you may be eligible for a replacement. Please contact our customer support team within 01 days of receiving the product.
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To request a replacement, provide your order details, clear photos of the damaged or defective item, and a brief description of the issue.
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Our team will review your request, and if approved, we will send you a replacement product at no additional cost.
Conditions for Refund or Replacement:
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Products/services must be returned in their original condition, with all accessories and packaging included.
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Refund or replacement requests outside the specified timeframes will not be considered.
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Refunds or replacements are subject to verification of the reported issue.
Non-Refundable Items:
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Certain products or services may be non-refundable. This will be clearly stated during the purchasing process.
Cancellation Policy:
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If you wish to cancel your order, please contact us as soon as possible. Cancellations are subject to the status of your order and our processing timelines.
Contact Information:
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For refund, replacement, or cancellation requests, please contact our customer support team at customercare@gulfsouqtrading.com WhatsApp +971552037448.
Policy Changes:
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We reserve the right to modify or update this policy at any time. Changes will be effective immediately upon posting on our website.
